Comments on: US Companies Failing At Customer Service BIG Time!

By: Ann Cummings

Ann Cummings — Mon, 25 May 2009 00:35:56 +0000

This just really frosts me when it happens, and to have it happen twice in a short period time – just had to write this post!

I really detest those scripts, and it’s clearly scripted, too. If you ask someone off their script, they don’t know what to do, and that certainly isn’t servicing me, or anyone else either.

By: Ann Cummings

Ann Cummings — Mon, 25 May 2009 00:34:10 +0000

Nanette – I’ll have to try that next time it happens. I hadn’t thought to do that, but I did keep asking to speak to a supervisor, and the one that I got wasn’t of any help at all. I like the idea of having someone call back who pays taxes in the US……

By: Nannette Saunders

Nannette Saunders — Sun, 24 May 2009 21:10:38 +0000

Ann when I make a phone call or get a phone call from someone that clearly English is a second language I always request to speak to someone who is in the United States. I don’t want them to get paid to talk on the phone to me. Sometimes they tell me that I will have to wait until someone calls me back. I say okay have someone who pays taxes in the U.S. call me. I’ve never waited long and got a phone call.

By: Linda Scanlan

Linda Scanlan — Sun, 24 May 2009 11:51:46 +0000

Ann..one of my biggest peeves as well!! One (biggest in US) telephone company gives you the option to speak to someone who “speaks English”. What a joke!! It’s just another off-shore company with a person you STILL can’t understand who can’t stray from the script.

Hacks me off!!!!